co op insurance

Privacy Policy

Privacy and legal notice

Privacy notice

Protecting your privacy is important to us. We promise to respect and safeguard your personal information. We shall try to ensure that your details are accurate and kept up to date. We set out below how we use this information.

We collect and use personal information to allow us to give you a quote or process your purchase of a policy. This information may include details such as your name, address, date of birth, telephone number, email address, bank details and renewal date(s) as well as your credit or debit card number and expiry date.

Your details may be shared with members of The Co-operative Group so that you can be informed of products and services which may be of interest to you by telephone, post or electronic means (including email and SMS). We will give you the opportunity to inform us if you do not wish your details to be used in this way.

In order to service and administer your Pet Insurance policy your information will be used by Allianz (UK) Limited and its group of companies.

For your protection, telephone calls may be recorded or monitored. Where appropriate we make checks with a licensed credit referencing agency and a record of any search will be made. We exchange information with other insurers through various databases to help us check information provided and also to prevent fraudulent claims. We will disclose information about you to regulatory authorities in response to formal requests.

Your personal data may be transferred to countries outside the EEA. It will at all times be held securely and handled with the utmost care in accordance with all principles of the UK law. By submitting your information you consent to such a transfer.

Allianz is committed to protecting your privacy and takes its responsibilities regarding security of customer information very seriously. We use one of the best available security systems to protect your communication with us.

As your details are sent to us they are encrypted using a system called Secure Socket Layer, (SSL 128bit). You will see a padlock symbol at the bottom of the screen to confirm this.

Secure socket layer serves three purposes:

In addition your data is stored behind a firewall on our internal systems, this prevents unauthorised people from gaining access to it.

Furthermore, as required by the UK Data Protection Act 1998, we follow strict security procedures in the storage and disclosure of information which you have given us to prevent unauthorised access.

Whilst using this site, some information is collected automatically using 'cookies'. This facilitates various processing requirements or enables us to analyse how the site is being used. These cookies may not be automatically deleted from your hard disk when you finish using the website. You can change your web browser to reject cookies or delete cookies that have already been saved, however this may prevent the site from working correctly.

Pet Insurance from the Co-operative Insurance uses clear GIFs, or pixel tags, provided by our ad-serving company to help manage our on-line advertising. These clear GIFs allow our ad-serving company to recognise a unique cookie on your browser that was placed by the same advertiser or another advertiser using the same technology. This allows us to learn which banner ads bring users to our website. The information we collect and share through this technology is not personally identifiable (It does not include your name, address, telephone number or email address). For more information about our ad serving company or for your choices about not having this anonymous information used please visit the following website: http://www.doubleclick.net/us/corporate/privacy

You have the right to request a copy of all personal information we hold about you, for which there may be a fee of 10.

Cookie Policy

Whilst using this site, some information is collected automatically using 'cookies'.

What are cookies?
A cookie is a small text file that is sent to your computer and stored on your hard drive. This allows us to aggregate user data and analyse how the site is being used by visitors in order to optimise and create the best possible customer experience.

Collecting this anonymous information will help us understand visitors’ browsing habits on our website. We use this information to deliver a more user-friendly and personal online service.

Why do we use cookies?

What do they not hold?
The cookies we use do not hold any personally identifiable data such as:

  1. Names
  2. Phone Numbers
  3. Email Addresses
  4. Mailing Addresses
  5. Bank Account Numbers
  6. Credit Card Information

At any time you can change your web browser settings to reject or delete cookies that have already been saved on your computer. This can be done by using the 'Delete History' options found in the menu-bar within your web browser. However this may prevent some parts of the website from working correctly on your computer.

You can stop cookies from being deployed on your computer by configuring your browser not to accept them or opt-out. Please refer to your browser's 'help' facility.
If cookies are already on your system, you can delete them - For more information on cookies and deletion of cookies please visit: www.allaboutcookies.org/manage-cookies.

In order to fully optimise our website, we use both Essential cookies and Non-Essential Cookies.

Session cookies / Essential cookies:
The most common ‘essential cookies’ is the shopping cart feature to save items as you progress through a site so that your items are not forgotten and appear in the ‘checkout’ stage when purchasing item(s) on a website. These are session cookies and deleted when you leave the site.

Persistent cookies / Non essential cookies:
Authentication is a common example to remember your log-in details when re-visiting a website. Other website features made possible by persistent cookies include: language selection, theme selection, menu preferences, internal site bookmarks or favourites, among many others. On your first visit, the website is presented in default mode. During your visit, you select your preferences and these preferences are remembered, through the use of the persistent cookie, the next time you visit the site.

Third Party Cookies:
In addition to cookies that Allianz places on your computer, cookies may also be placed on your computer by third parties that we use to display our advertisements on selected websites. Allianz may use reputable companies (such as ‘DoubleClick’) to evaluate the effectiveness of our advertising and promotions on third party websites. Please note that these cookies do not contain any personally identifiable data.

We may also use data tags on our website for reporting purposes, providing information such as the web browser used and the time and date of a visit to the Allianz website.

Web Analytics:
Websites enabled with web analytics tags such as Google Analytics, allow us to measure the performance of the pages on the website. We only use trusted web analytics platforms that provide statistical insight into interaction and behaviours of website visitors.

These platforms work by dropping a cookie onto your computer on our behalf. The information gathered by the cookies will be transmitted to a secure Server and fed into the Analytics software. This software will provide us with information about website usage that reflects visitor behaviours and used to enhance our website experience.

Google's own privacy policy can be found here: www.google.com/intl/en_uk/analytics/tos.html (see section 8 for policy related information).

Display Advertising:
You may see Allianz owned website advertisements/content on third-party websites. Allianz uses advertising techniques that target consumers. Some advertisements you may see will be facilitated through a Display Advertising Network.

One technique offered by Advertising Networks is Behavioural Targeting. Advertisements can be tailored to transmit advertising of a more relevant nature capturing user's online behaviour. These behaviours can then be used to inform a network to place an advertisement on a website that is part of the network.

Details of how you can 'opt out' of receiving cookies that support behavioural advertising can be found on the below site: www.youronlinechoices.eu
By 'opting out' of receiving cookies from any network, you may disable the ability for a network to deliver ads that are targeted to your interests.

Accepting or rejecting cookies - what you need to do
You can configure your internet browser to warn you each time a new cookie is about to be stored on your computer so that you may make a decision whether to accept or reject it.
Please refer to your internet browser's help section for specific instructions.
Please note that some parts of our website may not function properly if you reject cookies.

Further information about cookies:

The Interactive Advertising Bureau is an industry body that has produced a series of web pages which explain how cookies work and how they can be managed.
http://www.allaboutcookies.org
http://www.aboutcookies.org

With regard to the new requirements on cookies after the revision of the Privacy and Electronic Communications Regulations 2011, we are working towards implementing the new requirements in line with official guidance.

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Legal notice

About us

The Co-operative Insurance is a brand used by CIS General Insurance Limited, Miller Street, Manchester M60 0AL. Registered in England No. 29999A. Pet Insurance from The Co-operative Insurance is provided, underwritten and administered by Allianz Insurance plc, (Registered in England No. 84638). Registered office: 57 Ladymead, Guildford, Surrey, GU1 1DB. Allianz Insurance plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Financial Services Register No. 121849. The Co-operative Insurance is a trading name of CIS General Insurance Limited and is not part of the Allianz (UK) Group.

Disclaimer

Whilst we make every effort to ensure that the information contained in this site is complete and accurate, we are not liable for any errors, omissions or misleading statements on these pages, other than to our customers.

Anything on this site is for information purposes only and does not constitute investment advice.

Links to third party websites on the site are provided solely as a convenience to you. If you use these links, you will leave the Allianz Insurance plc site. Allianz Insurance plc has not reviewed all of these third party sites and does not control and is not responsible for any of these sites, their content or their privacy statement. Thus, Allianz Insurance plc does not endorse or make any representations about them, or any information, software or other products or materials found there, or any results that may be obtained from using them. If you decide to access any of the third party sites linked to this site, you do so at your own risk.

We reserve the right to make amendments and changes to the information on this site at any time. Unless it is clearly indicated, the information provided on this site is not intended to be an offer by us to enter into a contract with you. A contract will be formed only after we have accepted your application and have confirmed to you that a contract has been entered into. It is your responsibility to ensure that any software downloaded onto your computer from this site is suitable and free from viruses.

Intellectual property

Allianz is the registered trademark in the UK and other countries of Allianz Insurance plc. The copyright and the content and images in the site belong to Allianz Insurance plc or the images and content are used by Allianz with the permission of the Copyright owner. Note that we are not the owner of copyright in any site linked to our site and you should seek permission from the site owners before copying any materials from them. You may download information for your own personal use but otherwise it may not be copied or reproduced except with our written permission.

Applicable law and language

Products and services illustrated on this site are available for citizens of the UK only. The applicable law governing the contents and use of this site and any disputes arising from use of this site is English law and disputes will be subject to the exclusive jurisdiction of the English courts. The policy will be in English.

Note that this site is not intended for use or distribution by a person in any country where such use or distribution of the site would be contrary to local laws or regulation.

The services described in this site are available to private individuals for their use only. You are not permitted to use this site or to copy material from the site for any commercial purpose.

Emails

Please note that there is no guarantee that any email sent to this site will be received by Allianz or that the message will remain confidential whilst being transmitted.


2017 Allianz Insurance plc. All rights reserved